Shipping, Returns & Refunds

At SilkyBare, every order is carefully prepared, and we want you to feel confident when shopping with us.

Shipping Within Australia

We currently ship within Australia only.

Standard shipping is charged at a flat rate of $10.95 AUD.

Enjoy free standard shipping on Australian orders over $160 AUD.

Orders are generally prepared and dispatched within 2–3 business days. Once your order has been dispatched, you will receive an email with your tracking details.

Estimated delivery times after dispatch are:

Standard shipping: Allow 3–5 business days
Express shipping: 1–4 business days

Delivery times are estimates and may be affected by weekends, public holidays, peak periods or circumstances outside our control.

Please check your delivery address carefully before completing your purchase. If you notice an error after placing your order, contact us as soon as possible at hello@silkybare.com.au.

Change-of-Mind Returns

We accept change-of-mind returns within 7 days of delivery, provided that:

The product is unused and unopened.
The product is in its original packaging.
The product has not been damaged or tampered with.
The product is in a resalable condition.
Proof of purchase is provided.

For hygiene and safety reasons, opened or used skincare, beauty tools and personal products cannot be returned for change of mind.

Please contact us at hello@silkybare.com.au before returning your product so that we can provide you with return instructions.

Faulty, Damaged or Incorrect Products

If your order arrives damaged, contains an incorrect product or you believe a product is faulty, please contact us as soon as possible at hello@silkybare.com.au.

Please include:

Your order number
A description of the issue
Clear photographs of the product and packaging

Once the issue has been reviewed, we will arrange an appropriate resolution, which may include a repair, replacement, exchange or refund.

Return Shipping

Return shipping costs for change-of-mind returns are the customer's responsibility and are non-refundable.

If a product is faulty, damaged or incorrectly supplied, SilkyBare will cover reasonable return shipping costs where appropriate.

We recommend using a trackable shipping service when returning a product. For products valued over $80, you may also wish to purchase shipping insurance, as we cannot guarantee receipt of an untracked return.

Refund Processing

Once your return has been received and inspected, we will notify you by email.

If your refund is approved, it will be issued to your original payment method within 5 business days. Your bank, card issuer or payment provider may require additional time for the refund to appear in your account.