Shipping, Returns & Refunds

At SilkyBare, every order is carefully prepared, and we want you to feel confident when shopping with us.

Shipping Within Australia

We currently ship within Australia only.

Standard shipping is charged at a flat rate of $10.95 AUD.

Enjoy free standard shipping on Australian orders of $160 AUD or more.

Orders are prepared and dispatched within 2–3 business days.

Once dispatched, standard delivery through Australia Post generally takes:

Within the same state: 2–4 business days
Interstate: 3–6 business days

Regional and remote locations may take longer. Delivery estimates are provided by Australia Post and are not guaranteed. Please allow additional time during Christmas, public holidays and other peak periods.

Tracking information will be emailed once your order has been dispatched.

Please check your delivery address carefully before completing your purchase. If you notice an error after placing your order, contact us as soon as possible at hello@silkybare.com.au.

Change-of-Mind Returns

We want you to feel confident when your SilkyBare order arrives. You’re welcome to open the outer box or packaging to view and inspect your purchase.

If you decide the product isn’t right for you, we’re happy to accept a change-of-mind return within 14 days of delivery, provided the product itself remains unused and in its original condition.

For hygiene and product integrity:

Silk products must not have been used, slept on or washed.
Skincare products must remain unopened and unused, with any tamper seal intact.
Once a skincare bottle, pump, dropper or other product closure has been opened or used, the product cannot be returned for change of mind.

Opening the outer packaging to view the product is absolutely fine — we simply ask that the product itself is not opened, tried or used.

This change-of-mind policy does not limit your rights under the Australian Consumer Law if a product is faulty, damaged, not as described or otherwise fails to meet a consumer guarantee.

Please contact us at hello@silkybare.com.au before returning your product so that we can provide you with return instructions.

Faulty, Damaged or Incorrect Products

If your order arrives damaged, contains an incorrect product or you believe a product is faulty, please contact us as soon as possible at hello@silkybare.com.au.

Please include:

Your order number
A description of the issue
Clear photographs of the product and packaging

Once the issue has been reviewed, we will arrange an appropriate resolution, which may include a repair, replacement, exchange or refund.

Return Shipping

Return shipping costs for change-of-mind returns are the customer's responsibility and are non-refundable.

If a product is faulty, damaged or incorrectly supplied, SilkyBare will cover reasonable return shipping costs where appropriate.

We recommend using a trackable shipping service when returning a product. For products valued over $80, you may also wish to purchase shipping insurance, as we cannot guarantee receipt of an untracked return.

Refund Processing

Once your return has been received and inspected, we will notify you by email.

If your refund is approved, it will be issued to your original payment method within 2-3 business days. Your bank, card issuer or payment provider may require additional time for the refund to appear in your account.