FAQ
Gifting
Are your products gift wrapped?
Yes! All SilkyBare products are beautifully gift wrapped in our signature black and white packaging. We carefully curate each order to ensure it arrives elegantly presented and ready to give — no extra wrapping required on your end. Whether you're treating yourself or someone special, the unboxing experience is all part of the SilkyBare ritual.
Can I send my order directly to someone as a gift?
Absolutely! Simply enter the recipient's address as the delivery address at checkout. We also offer a gift tag service — add your personalised message at checkout and we'll include a beautiful gift tag with your order, making it the perfect ready-to-give gift for any occasion — Mother's Day, birthdays, anniversaries, or just because.
Orders & Delivery
Where do you ship to?
We currently ship within Australia only via Australia Post. We don't offer international shipping at this stage. Delivery times vary depending on your location — metro areas are generally faster, while regional and remote areas may take a little longer. You'll receive a tracking number once your order has been dispatched so you can follow your parcel's journey.
How long does delivery take?
Delivery times vary depending on your location within Australia. As a general guide:
- Metro areas (Sydney, Melbourne, Brisbane, Perth, Adelaide): 2–5 business days
- Regional areas: 5–8 business days
- Remote areas: 8–12 business days
All orders are dispatched within 1–2 business days of being placed. Once your order is on its way, you'll receive a tracking number via email so you can follow it through Australia Post. Please note that during peak periods (such as Christmas or sale events) delivery times may be slightly longer than usual.
How much does shipping cost?
We offer a simple flat rate shipping of $10.95 Australia-wide — no surprises at checkout, regardless of how much you order or where you're located in Australia. All orders are shipped via Australia Post.
Will I receive a tracking number?
Yes! Once your order has been dispatched, you'll receive an email with your Australia Post tracking number. You can use this to track your parcel in real time via the Australia Post website or app. If you haven't received your tracking email within 2 business days of placing your order, please check your spam folder or contact us at hello@silkybare.com.au and we'll look into it for you.
How do I track my order?
Once your order has been dispatched, you'll receive a confirmation email containing your Australia Post tracking number. Simply visit the Australia Post website or download the Australia Post app and enter your tracking number to see real-time updates on your delivery status. If you haven't received a tracking email within 2 business days of placing your order, please check your spam or junk folder first. If it's still not there, reach out to us at hello@silkybare.com.au with your order number and we'll track it down for you.
What is your returns policy?
We want you to love your SilkyBare purchase. If you're not completely satisfied, please contact us at hello@silkybare.com.au within 30 days of receiving your order and we'll do our best to make it right. For hygiene reasons, we're unable to accept returns on opened skincare products or used silk items unless they are faulty or damaged. If your item arrives damaged or defective, please email us with your order number and a photo of the issue and we'll arrange a replacement or refund promptly. Please note that return shipping costs are the responsibility of the customer unless the item is faulty.
What if I receive a damaged or incorrect item?
We're so sorry if this happens! Please contact us at hello@silkybare.com.au within 7 days of receiving your order with the following details:
- Your order number
- A brief description of the issue
- A photo of the damaged or incorrect item
We'll review your case promptly and arrange a replacement or full refund at no cost to you, including return shipping if required.
Can I cancel my order?
We process and dispatch orders quickly, so if you need to cancel please contact us at hello@silkybare.com.au as soon as possible after placing your order. If your order hasn't been dispatched yet, we'll do our best to cancel it and issue a full refund. Unfortunately, once an order has been dispatched we're unable to cancel it. In that case, please wait for your order to arrive and then contact us to arrange a return in line with our returns policy.
Payment
What payment methods do you accept?
We accept all major credit and debit cards including Visa, Mastercard, and American Express, as well as PayPal. All transactions are processed securely — your payment details are encrypted and never stored on our servers, so you can shop with complete confidence.
Is my payment and personal information safe?
Absolutely. Your security is our priority. SilkyBare's online store is powered by Shopify, one of the world's most trusted e-commerce platforms, which uses industry-standard SSL encryption to protect all data transmitted through our site. Your payment details are processed securely and are never stored on our servers. We will never sell or share your personal information with third parties. You can shop with complete peace of mind.