Frequently Asked Questions
Find answers to our most common questions below. Still need help? We are just an email away.
Products
Yes, our products are carefully formulated with
natural ingredients that are gentle and suitable
for all skin types including sensitive skin.
However we always recommend doing a patch test
before first use.
Yes, all Silkybare products are cruelty free
and we are committed to ethical and responsible
sourcing.
Results vary from person to person. With
consistent daily use most customers begin to
notice visible improvements within 4 to 6 weeks.
Absolutely. Our products are designed to work
beautifully together as part of a daily skincare
ritual for best results.
Shipping
We currently ship within Australia.
International shipping coming soon.
Delivery timeframes vary depending on your
location. Estimated delivery times will be
displayed at checkout.
Shipping costs are calculated based on your
location and will be displayed at checkout
before you complete your order.
Yes, once your order has been dispatched
you will receive a confirmation email with
your tracking details.
Returns and Orders
We want you to be completely happy with
your purchase. If you are not satisfied
please contact us and we will do our best
to resolve it for you.
Once your order is dispatched you will
receive an email with tracking information
so you can follow your delivery.
Please contact us as soon as possible with
your order details and we will make it right
for you promptly.
Please contact us as soon as possible if
you need to make any changes to your order
and we will do our best to assist you.
Gifting
Our products make beautiful and thoughtful
gifts for any occasion. We offer curated gift
sets that are elegantly presented and ready
to give.
Absolutely! Just enter their shipping address at checkout and we'll send it directly to them.
Payments
We accept all major payment methods
available securely at checkout.
Absolutely. All transactions are processed
through a fully secure and encrypted payment
system for your peace of mind.
Still have a question?
We are happy to help. Reach out and we will get back to you within 24 hours.
Contact Us