FAQ
Gifting
Are your products gift wrapped?
Yes! All SilkyBare products are beautifully gift wrapped in our signature black and white packaging. We carefully curate each order to ensure it arrives elegantly presented and ready to give — no extra wrapping required on your end. Whether you're treating yourself or someone special, the unboxing experience is all part of the SilkyBare ritual.
Can I send my order directly to someone as a gift?
Absolutely! Simply enter the recipient's address as the delivery address at checkout. We also offer a gift tag service — add your personalised message at checkout and we'll include a beautiful gift tag with your order, making it the perfect ready-to-give gift for any occasion — Mother's Day, birthdays, anniversaries, or just because.
Orders & Delivery
Where do you ship to?
We currently ship within Australia only via Australia Post. We don't offer international shipping at this stage. Delivery times vary depending on your location — metro areas are generally faster, while regional and remote areas may take a little longer. You'll receive a tracking number once your order has been dispatched so you can follow your parcel's journey.
How long does delivery take?
Orders are prepared and dispatched within 2–3 business days.
Once dispatched, standard delivery through Australia Post generally takes:
- Within the same state: 2–4 business days
- Interstate: 3–6 business days
Regional and remote locations may take longer. Delivery estimates are provided by Australia Post and are not guaranteed. Please allow additional time during Christmas, public holidays and other peak periods.
Tracking information will be emailed once your order has been dispatched.
How much does shipping cost?
We offer a simple flat rate shipping of $10.95 AUD Australia-wide — no surprises at checkout, regardless of how much you order or where you're located in Australia. Enjoy free standard shipping on Australian orders over $160 AUD. All orders are shipped via Australia Post.
Will I receive a tracking number?
Yes! Once your order has been dispatched, you'll receive an email with your Australia Post tracking number. You can use this to track your parcel in real time via the Australia Post website or app. If you haven't received your dispatch confirmation after 3 business days, please check your spam folder or contact us at hello@silkybare.com.au and we'll look into it for you.
How do I track my order?
Once your order has been dispatched, you'll receive a confirmation email containing your Australia Post tracking number. Simply visit the Australia Post website or download the Australia Post app and enter your tracking number to see real-time updates on your delivery status. If you haven't received your dispatch confirmation after 3 business days, please check your spam or junk folder first. If it's still not there, reach out to us at hello@silkybare.com.au with your order number and we'll look into it for you.
What is your returns policy?
We want you to love your SilkyBare purchase. We accept change-of-mind returns within 14 days of delivery, provided the product is unused, unopened, in its original packaging and in a resalable condition. For hygiene and safety reasons, opened or used skincare, beauty tools and personal products cannot be returned for change of mind.
If you're not completely satisfied, please contact us at hello@silkybare.com.au before returning your product so we can provide return instructions. Please note that return shipping costs are the responsibility of the customer unless the item is faulty.
If your item arrives damaged or defective, please email us with your order number and a photo of the issue and we'll arrange a replacement or refund promptly.
What if I receive a damaged or incorrect item?
If you receive an incorrect, damaged or faulty product, please contact us as soon as possible at hello@silkybare.com.au with your order details and photographs where relevant.
Can I cancel my order?
We process and dispatch orders quickly, so if you need to cancel please contact us at hello@silkybare.com.au as soon as possible after placing your order. If your order hasn't been dispatched yet, we'll do our best to cancel it and issue a full refund. Unfortunately, once an order has been dispatched we're unable to cancel it. In that case, please wait for your order to arrive and then contact us to arrange a return in line with our returns policy.
Payment
What payment methods do you accept?
We accept all major credit and debit cards including Visa, Mastercard, and American Express, as well as PayPal. All transactions are processed securely — your payment details are encrypted and never stored on our servers, so you can shop with complete confidence.
Is my payment and personal information safe?
Absolutely. Your security is our priority. SilkyBare's online store is powered by Shopify, one of the world's most trusted e-commerce platforms, which uses industry-standard SSL encryption to protect all data transmitted through our site. Your payment details are processed securely and are never stored on our servers. We do not sell your personal information. Information may be shared with trusted service providers where necessary to operate our store, process orders and provide our services, as explained in our Privacy Policy. You can shop with complete peace of mind.