Frequently Asked Questions

Find answers to our most common questions below. Still need help? We are just an email away.

Products

Yes, our products are carefully formulated with natural ingredients that are gentle and suitable for all skin types including sensitive skin. However we always recommend doing a patch test before first use.
Yes, all Silkybare products are cruelty free and we are committed to ethical and responsible sourcing.
Results vary from person to person. With consistent daily use most customers begin to notice visible improvements within 4 to 6 weeks.
Absolutely. Our products are designed to work beautifully together as part of a daily skincare ritual for best results.

Shipping

We currently ship within Australia. International shipping coming soon.
Delivery timeframes vary depending on your location. Estimated delivery times will be displayed at checkout.
Shipping costs are calculated based on your location and will be displayed at checkout before you complete your order.
Yes, once your order has been dispatched you will receive a confirmation email with your tracking details.

Returns and Orders

We want you to be completely happy with your purchase. If you are not satisfied please contact us and we will do our best to resolve it for you.
Once your order is dispatched you will receive an email with tracking information so you can follow your delivery.
Please contact us as soon as possible with your order details and we will make it right for you promptly.
Please contact us as soon as possible if you need to make any changes to your order and we will do our best to assist you.

Gifting

Our products make beautiful and thoughtful gifts for any occasion. We offer curated gift sets that are elegantly presented and ready to give.
Absolutely! Just enter their shipping address at checkout and we'll send it directly to them.

Payments

We accept all major payment methods available securely at checkout.
Absolutely. All transactions are processed through a fully secure and encrypted payment system for your peace of mind.

Still have a question?

We are happy to help. Reach out and we will get back to you within 24 hours.

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