Shipping and Returns

Returns & Refunds Policy

At SilkyBare, we are committed to providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase, please review our Returns & Refunds Policy below.

Change of Mind Returns

We accept returns for change of mind within 7 days of delivery, provided that:

The item is unused, unopened, and in its original packaging.
The item is in a resalable condition.
Proof of purchase is provided.

For hygiene and safety reasons, we cannot accept returns on products that have been opened, used, or tampered with.

Faulty, Damaged or Incorrect Items

If your order arrives damaged, faulty, or you receive the wrong item, please contact us within 7 days of receiving your order at hello@silkybare.com.au.

Please include:

Your order number
A description of the issue
Clear photographs of the product and packaging

Once reviewed, we will arrange an appropriate resolution, which may include a replacement, exchange, or full refund.

Return Shipping

For change of mind returns, customers are responsible for the cost of return shipping.

If the item is faulty, damaged, or supplied incorrectly, SilkyBare will cover the reasonable cost of return shipping.

For items valued over $80, we strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of your returned item without tracking.

We recommend using a trackable shipping service, as SilkyBare cannot accept responsibility for returns lost or damaged during transit.

Refund Processing

Once your return has been received and inspected, we will notify you by email of the outcome.

If your return is approved, your refund will be processed to your original payment method within 14 business days of approval.

Please note that your financial institution may require additional time for the refund to appear in your account.

Shipping Costs

Original shipping charges are non-refundable unless the item is faulty, damaged, or supplied incorrectly.

Late or Missing Refunds

If you have not received your refund after 14 business days of approval:

Check your bank account again.
Contact your credit card provider, as processing times may vary.
Contact your bank, as refunds can take several business days to appear.

If you have completed the above steps and still have not received your refund, please contact us at hello@silkybare.com.au and we will be happy to assist.