At SilkyBare, we are committed to providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase, please review our Returns & Refunds Policy below.
Change of Mind Returns We accept returns for change of mind within 7 days of delivery, provided the item is unused, unopened, and in its original packaging with proof of purchase. For hygiene and safety reasons, we cannot accept returns on opened or used products.
Faulty, Damaged or Incorrect Items If your order arrives damaged, faulty, or incorrect, please contact us within 7 days at hello@silkybare.com.au with your order number, a description of the issue, and clear photographs.
Return Shipping Return shipping costs are the customer's responsibility and are non-refundable, unless the item is faulty, damaged, or supplied incorrectly. For items valued over $80, we strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of your returned item without tracking.
Refund Processing Once your return is received and inspected, we will notify you by email. If approved, your refund will be processed to your original payment method within 14 business days.
Late or Missing Refunds If you have not received your refund after 14 business days, check your bank account, then contact your credit card provider, then your bank. If you still need help, contact us at hello@silkybare.com.au.